Abstracts – Browse Results

Search or browse again.

Click on the titles below to expand the information about each abstract.
Viewing 7 results ...

Elazouni, A (2009) Heuristic method for multi-project finance-based scheduling. Construction Management and Economics, 27(02), 199–211.

Ng, S T, Fan, R Y C, Wong, J M W, Chan, A P C, Chiang, Y H, Lam, P T I and Kumaraswamy, M (2009) Coping with structural change in construction: experiences gained from advanced economies. Construction Management and Economics, 27(02), 165–80.

Ofori, G and Toor, S-U-R (2009) Research on cross-cultural leadership and management in construction: a review and directions for future research. Construction Management and Economics, 27(02), 119–33.

Robinson, H S and Scott, J (2009) Service delivery and performance monitoring in PFI/PPP projects. Construction Management and Economics, 27(02), 181–97.

Rosenfeld, Y (2009) Cost of quality versus cost of non-quality in construction: the crucial balance. Construction Management and Economics, 27(02), 107–17.

van Mossel, H-J and Straub, A (2009) The need for customizing maintenance services in social housing. Construction Management and Economics, 27(02), 135–51.

  • Type: Journal Article
  • Keywords: construction industry; advanced economies; recession; recovery; strategy
  • ISBN/ISSN: 0144-6193
  • URL: https://doi.org/10.1080/01446190802695766
  • Abstract:
    Market segmentation theory is based on the notion that although customers are unique they may be grouped into relatively homogeneous categories which respond in a certain manner to the supplier's marketing efforts. Despite the lack of commercial necessity for the Dutch social rented sector in meeting the demands of tenants, public objectives do compel housing associations to be efficient and effective in maintenance spending. Through customization of maintenance service delivery, the match between users' expectations and the results of maintenance may be improved. Given the limited body of knowledge with respect to preferences of target groups in maintenance of dwellings a post hoc approach is used for this purpose. A large-scale survey was conducted among tenants of large housing associations in the Netherlands. By means of respectively principal component and cluster analyses, customer segments were given shape. Profiling of these segments was achieved through ANOVA and chi-square analyses. There seem to be grounds for housing associations to differentiate, to a limited degree, in their maintenance (purchasing) policy. This, however, always depends on the applicable strategic objectives of the housing association in question.

Warsame, A (2009) Organizational modes in the residential building sector in Sweden. Construction Management and Economics, 27(02), 153–63.